Faq's
- I am very interested in your cheap phone calls but are you able to offer additional services?
- I need to see an example of the savings I'll make before I change.
- What are my billing options?
- Do I have to pay extra for any reports and searches to be run?
- How long will it take to connect me to the service?
- I am not with BT can I still connect to the service?
- Are you able to offer 0800, 0845, etc, numbers?
- Can I get a particular number for a new or existing line?
- Can I keep my mobile number if I change service providers?
- How can I compare different suppliers prices?
- We are moving our business location. Can we take our fixed line numbers with us?
- What does it cost to call a mobile phone?
- Why do some companies charge more for a non-geographic number than they do for its geographic equivalent?
- Why does my mobile company charge me for freephone numbers – shouldn't they be free?
- What is Least Cost Routing (LCR)?
- What does this mean to the customer?
- How much will it cost me to use your Least Cost Routing service?
- What makes you different from other Least Cost Routing Suppliers?
- How can I identify a particular STD or other code?
- I can't get ADSL (Broadband). Is there an alternative?
- I'm not happy with the service provided by my telecoms supplier. What can I do?
- When will you deliver my goods?
- Can I have my goods delivered to an alternative address?
- Can I have a product delivered outside the U.K.?
- Do I need to sign for the goods?
- What happens if I am not in when Royal Mail attempt delivery?
- What if my phone is not connected?
- Can I port my existing number to my new phone?
- What should I do if I have locked my handset as a result of entering the wrong pin number?
- Is there an insurance policy available?
- What do I do in the event that I have an enquiry or complaint?
- My handset has developed a fault, how do I get it repaired?
I am very interested in your cheap phone calls but are you able to offer additional services?
Yes. As a communications partner our comprehensive portfolio of products and services presents our customers with a "one-stop-shop" solution for all telecommunication requirements ensuring increased productivity and cost-efficiency and we are able to offer a full consultative and design service.
I need to see an example of the savings I'll make before I change.
If you can provide us with a copy of your latest bill we will be pleased to analyse it for you. This will give a clear indication of the savings you will be able to achieve by using BD1 Least Cost Routing Service.
What are my billing options?
On a monthly basis BD1 issues an electronic invoice highlighting a summary of call charges. A comprehensive management report is also attached which gives a detailed analysis of call type and itemised call information. In addition all of our clients can access their billing information remotely with a secured password, via the internet.
Do I have to pay extra for any reports and searches to be run?
No, this service is FREE OF CHARGE to all customers. You can run an unlimited number of searches and reports tailored to your individual needs.
How long will it take to connect me to the service?
BD1 use a variety of methods to connect you to the service, however, generally speaking, connection takes between 5 and 14 days.
I am not with BT can I still connect to the service?
Yes. Please contact us for further information 0845 270 88 00.
Are you able to offer 0800, 0845, etc, numbers?
Yes, we can organise all non-geographic numbers such as 0800, 0870, 0845, 0990. These can also have call routing plans attached to route calls geographically etc.
Can I get a particular number for a new or existing line?
Yes – as long as no one else has had it allocated to them, or it doesn't contravene the numbering conventions and it is technically feasible.
Can I keep my mobile number if I change service providers?
Yes – usually. Mobile network operators are required to provide number portability on request from another operator but they may make a charge for this if, for example, if your existing contract has not yet expired.
How can I compare different suppliers prices?
This is very difficult to do because of the complex discounting structure operated by some suppliers and the varying usage patterns of subscribers. The automated comparisons found on the Internet depend upon the suppliers making comprehensive, up-to-date information available in a format which can be integrated into the same database. BD1 can analyse your usage and make recommendations based on your usage.
We are moving our business location. Can we take our fixed line numbers with us?
There are geographical limitations on fixed line number porting- normally you can only move within the same exchange area. You can have an existing number forwarded to a new number, working at the same time as the new number for as long as you want. You can also have a recorded message which gives the new number while the caller is being redirected and continues after the redirection service has been discontinued.
What does it cost to call a mobile phone?
This varies and depends on whether the person you are calling has a standard agreement or a personal number, where the service provider charges calls at a higher rate.
Why do some companies charge more for a non-geographic number than they do for its geographic equivalent?
Where more than one telephone company carries a call, the company you chose to carry the call has control over the retail price of the call. There is no requirement on operators other than BT to offer prices that are consistent across different call types, so for example there is no need to charge 0845 calls at the same level as local calls.
Why does my mobile company charge me for freephone numbers – shouldn't they be free?
Yes they should – At BD1 we do not charge you for this service.
What is Least Cost Routing (LCR)?
Our LCR platform selects the most appropriate Tier 1 carriers for each individual call, depending on call destination, to provide the Least Cost route for voice, data and mobile calls.
What does this mean to the customer?
BD1 can offer its customers:
- Extensive savings on BTs standard rates
- Per second billing and continuous monitoring of carrier call costs
- One bill and no installation charge, no connection charge, no monthly rental fee
- No purchasing of any new equipment and no need to change any existing numbers
How much will it cost me to use your Least Cost Routing service?
There are no upfront costs (installation or maintenance), no hidden charges and no monthly rentals. As a customer, all you pay for is the time you spend on the telephone.
What makes you different from other Least Cost Routing Suppliers?
We have an excellent customer services team to look after you once you are up and running and we will minimise the number of calls that will be answered automatically.
How can I identify a particular STD or other code?
Numbers are allocated as follows:
01 – geographic area codes
02 – geographic area codes
03 – reserved for future geographic area codes
04 – reserved for future use
05 – reserved for corporate numbering
06 – reserved for future use
07 – "find me anywhere" services - personal numbers, pagers and mobile
08 – special services up to national call rate
09 – premium rate services, and reserved for multimedia
I can't get ADSL (Broadband). Is there an alternative?
Unfortunately, if ADSL is not yet available in your area or you are too far from the exchange, a broadband connection cannot be offered by BD1. Terrestrial wireless or satellite may be alternatives to explore.
I'm not happy with the service provided by my telecoms supplier. What can I do?
Many equipment operators, installers and maintainers have signed up to the Telecommunications Industry Association (TIA) code of conduct. If you feel your listed supplier has not complied with the code, contact the TIA who will investigate your complaint.
When will you deliver my goods?
We attempt to deliver all orders for goods, once accepted, within 3 working days. Royal Mail Special Delivery will be attempted before 1pm (although this cannot be guaranteed).
Can I have my goods delivered to an alternative address?
We only deliver to the registered address of the card holder. We realise this may inconvenience some people, but by doing this we are confident that we are helping to reduce credit card crime.
Can I have a product delivered outside the U.K.?
Currently we are only able to deliver to UK addresses (including Northern Ireland and the Channel Islands).
Do I need to sign for the goods?
All orders over £25 will be sent by Royal Mail Special Delivery and a signature will be required upon delivery. Any order under £25 will be sent by Royal Mail first class post.
What happens if I am not in when Royal Mail attempt delivery?
If no one is available to sign for the product, a card will be left and the parcel held at the local Royal Mail Depot for you to collect. Parcels will be held for 10 days before they are returned to Phones BD1. Please call the number specified on the card if you wish to re-arrange delivery, collect from your local Post Office or to re-direct the parcel to an alternative address.
What if my phone is not connected?
Your handset should be connected within 48 hours of you receiving it by post. If you receive your phone after 1pm on a Friday or Saturday, please allow up to the following Tuesday morning for it to be connected.
However, if your handset is still unconnected after the above stated time, please contact our Customer Services Team on 0845 270 88 00.
Can I port my existing number to my new phone?
As long as you've fulfilled your contractual obligations (usually a 12 month contract) to your existing Network or Service Provider then you can port your existing number to a different Network.
What should I do if I have locked my handset as a result of entering the wrong pin number?
You should contact BD1 Help Line 0845 270 88 00 to get a PUK code to unlock the handset.
Is there an insurance policy available?
Insurance for the first year will be calculated and charged according to your tariff.
What do I do in the event that I have an enquiry or complaint?
We will always be fair and reasonable when handling your policy or claim. Should there ever be an occasion when you feel we have not provided you with a satisfactory level of service, we would like you to inform us so that we can do our best to solve the problem. We will do everything possible to ensure that your query is dealt with promptly.
The easiest way to contact us is to call our Customer Relations team on 0845 270 88 00 Mon–Fri 9am–5pm.
Alternatively you can write to us at the following address:
BD1 Customer Service
Alexander House
106 Pembroke Road
Ruislip
Middlesex
HA4 8NW
Please quote your number or account reference in all correspondence .
My handset has developed a fault, how do I get it repaired?
If, for some reason your chosen product does not work or has been damaged, you can return it to us within with 28 days of purchase for a hassle-free replacement. To arrange this or if you have any questions regarding your product please contact the BD1 Customer Services team on 0845 270 88 00 (Monday to Friday 9am–5pm).
